# How to Export Character.AI Data in 2026 | Lunafic Source: https://lunafic.ai/blog/how-to-export-character-ai-data | Published: 2026-11-07T18:48:58.202Z | Updated: 2026-11-07T19:36:59.607Z | Author: Lunafic Team | Tags: Character AI, Guide, Import > How to request Character.AI's official data export, what to do if the email never arrives, and how to save your chats and keep playing them on Lunafic. To export your Character.AI data, request the official export in your account settings. On the website, the path is Profile → Profile Settings → Account → Manage Account & Data → Export Data. In the phone app, it is Profile → Settings → Legal & Privacy → Export Data. Character.AI then emails you a download link. The export can take 3 to 4 weeks to arrive. The export is a backup for your records. If there is a story you want to keep playing, save that chat yourself today. You can save it as text, or as a SillyTavern file (a chat file format that many roleplay apps read). Lunafic can turn either one into a story you continue on the web or on Android. Our founder Arbi wrote about [what the bankruptcy means for AI roleplay](https://lunafic.ai/blog/character-ai-bankruptcy-ai-roleplay-economy) the day after the filing. This post is the practical part. ## What is happening to Character.AI? Character Technologies, the company behind Character.AI, filed for Chapter 11 bankruptcy on October 12, 2026. Chapter 11 is a court process in the United States. The company is using it to sell itself under a judge's watch. We are honestly sad about this. Character.AI introduced millions of people to AI characters, and many of us were among them. These dates come from Character.AI's own notices. - **October 12.** The company filed and said the app keeps running during the sale. - **October 13.** Disney signed on as the first bidder. It offered $20 million for some of the company's assets, and other buyers have to beat that offer. - **November 24.** Other bids are due. - **December 1.** An auction runs if other bids come in. - **December 3 and 4.** The court holds the hearing that approves the sale. The app still works today, and subscriptions bill as before. Character.AI says it hopes a buyer keeps the platform running. If no buyer does, the company says it will wind the platform down. That means the app closes. Nobody can tell you yet which way it goes. ## How do you request the official Character.AI data export? These steps come from Character.AI's help center in October 2026. **On the website** 1. Open your Profile. 2. Click Profile Settings. 3. Click Account. 4. Click Manage Account & Data. 5. Click Export Data. A pop-up confirms that an email with a download link is coming. **In the iPhone or Android app** 1. Open your Profile. 2. Tap the Settings icon. 3. Tap Legal & Privacy. 4. Tap Export Data. A "Success" banner shows when the request goes through. An older help article calls the app button "Export my data", so look for either name. Requesting an export deletes nothing. Your account and your chats keep working as before. ## How long does the Character.AI export take? Character.AI says the export can take 3 to 4 weeks. The link in the email works for 7 days from the moment the email is sent. The timing is tight this year. A request made on November 8 may arrive between November 29 and December 6. That is the same week as the auction and the sale hearing. Request it today, and check your email every day from the third week. ## What if the export email never arrives? Go through these checks in order. 1. **Count the weeks.** Less than 4 weeks since your request is still inside Character.AI's own estimate. 2. **Check the right inbox.** The link goes to the email address on your Character.AI account. If you signed in with Google or Apple, look in that inbox. Check the spam folder too. 3. **Check that the request went through.** If you never saw the pop-up or the Success banner, request the export again. 4. **Write to Character.AI after 4 weeks.** Use the form at support.character.ai, or email privacy@character.ai. Give the email address on your account and the date you made the request. When the email arrives, download the file the same day. Open it and check that your chats are there. Keep one copy on your computer and one in a cloud drive. ## What is inside the Character.AI export file? Character.AI does not publish a list of what the export contains. Treat it as a copy of your account data for your records. It is a file made for software, so it does not read like a chat. Two things are worth saving by hand while the app still opens. - **Characters you made.** Copy each character's definition, greeting and example lines into a text file. The help center has no separate export for character settings. - **Your persona and pinned memories.** Copy the name, looks and history you gave your own character. Copy anything you pinned as well. Do not delete your Character.AI account until you have checked the export. Character.AI says account deletion is permanent. ## How do you save a chat you want to keep playing? The official export is slow, and it is a backup. For the stories you want to continue now, save the chat yourself today. There are two ways to do it. ### Copy and paste the chat Open the chat on the Character.AI website. Scroll up to the first message so that every message loads. Select the messages, copy them, and paste them into a text file. A long chat takes a few minutes of scrolling. Then make every message start with the speaker's name and a colon. Lunafic's import reads this shape best. ``` You: I put the letter on the table and wait for her to read it. Ren: She reads it twice, then folds it into a small square. "Where did you find this?" ``` If the copied text puts each name on its own line, add the colons by hand or with the find and replace tool in your text editor. ### Download the chat with a browser extension CAI Tools is a free browser extension for Character.AI, made by an independent developer. It works in Chrome and Firefox on a computer, and in Firefox on Android. Open a chat and press the CAI Tools button at the top right of the page. Then download the chat in the Tavern format. You get the whole chat as one file. SillyTavern is a free roleplay app that people run on their own computer. The Tavern format is its chat file format. Many tools use it, and Lunafic reads it too. CAI Tools is not made by Character.AI. It runs inside your logged-in Character.AI page. Read Character.AI's terms before you use it, and remove the extension when you are done. Some CAI Tools features are paid, and downloading a chat is in its free list. ## Where can you continue a Character.AI story? Lunafic is an AI roleplay app where you play one character and the AI plays everyone else. You play it like a chat, and every reply shows as avatar dialogue in an editor where you can fix any line. Stories are kept in chapters, so you can return to any of them. You can play Lunafic in three places. - **The web.** Open [lunafic.ai](https://lunafic.ai) in any browser, on a computer or a phone. - **Android.** Lunafic is on [Google Play](https://play.google.com/store/apps/details?id=ai.lunafic.app). - **iPhone.** The iPhone app is waiting for Apple's review, so it is coming soon. Until then, Lunafic works in Safari on iPhone. One account works everywhere. A story you start on the website is in the Android app too, and a reply you play in one shows in the other. Lunafic is free to start, and paid plans add more AI usage. GPUs are expensive and we are a small company, so free use has limits. We do not train AI on your stories. ## How do you import Character.AI chats into Lunafic? The import is called Move your chats. It reads a pasted chat log with "Name: message" lines. It also reads .jsonl files from SillyTavern or the CAI Tools extension, and .json files from the C.AI Saver add-on. The import page already shows these steps for each app once you open it. [Sign in and open the import page.](https://lunafic.ai/login?redirect=%2Fapp%2Fimport) 1. **Open Move your chats.** On the website, go to [lunafic.ai/app/import](https://lunafic.ai/login?redirect=%2Fapp%2Fimport). You can also press "Already have a chat somewhere else? Bring it here" on the Create page. In the Android app, the same line is on the Create tab. 2. **Paste the chat or upload the file.** Paste the text you saved, or press Upload file and pick the file you saved. 3. **Say who is who.** Lunafic lists every speaker it found. Mark which one is you and which one is the character. 4. **Pick where it goes.** Search for a world by the character's name, or pick one of your own stories. 5. **Import and continue.** Write the next line. The AI writes with the whole chat history behind it. If no world has the character yet, the import page has a link that makes a private world for them in a new tab. Make it, come back to the import page, and pick it. Lunafic's import page cannot open the ZIP file Character.AI emails you. Upload it to Google Drive, set it to "Anyone with the link", and send the link through Support with the email of your Character.AI account. Our team checks the file and replies with your chats as files the import page can read. One import holds up to 2,000 messages. A longer chat brings in its newest 2,000. The chapter keeps the full text of what it brings in, and you can scroll back to the first imported message. The [Move your chats docs page](https://lunafic.ai/docs/import-your-chats) has the same steps. ## What changes when a story moves to Lunafic? - **The character needs its settings.** The import brings the chat. It does not bring the character's settings from Character.AI. If you imported into a world that already has the character, this part is done. If not, add the character to the world's Wiki using the notes you saved. The Wiki is the page of world settings that the AI reads before it writes. - **The replies sound a little different.** Lunafic runs on different AI models, so the character's voice will not match Character.AI word for word. You can fix any line in the editor. - **The AI does not write your lines.** In MC Mode, you write your character and the AI plays everyone else. It stops and waits when it is your turn. ## Keep a copy of your Lunafic stories too Any app can close, ours included. Export works on Lunafic's paid plans. On the website, it saves the chapter you are in as a DOCX or HTML file. Export each chapter when you finish it. ## A short checklist for this week 1. Request the Character.AI data export today. 2. Check your email every day from the third week, and download the file the day it arrives. 3. Save the chats you want to keep playing as text or as a SillyTavern file. 4. Copy your character settings, your persona and your pinned memories by hand. 5. On Lunafic, open Move your chats, set who is who, and write the next line. If you want to compare apps before you move, our [Character.AI alternatives comparison](https://lunafic.ai/blog/best-character-ai-alternatives-2026) covers the main ones, ours included. Try as many as you like. --- Read this on Lunafic: https://lunafic.ai/blog/how-to-export-character-ai-data More from Lunafic: https://lunafic.ai/blog What is Lunafic: https://lunafic.ai/ai-roleplay AI characters you build stories with over long memories. You play as your character, the AI plays everyone else, and stories stay private by default.