# Community and support

Source: https://lunafic.ai/docs/community-and-support | Published: 2026-09-22T06:06:22.055Z | Updated: 2026-11-08T13:49:50.260Z | Author: Lunafic Team | Tags: Account & Help

> Where to ask what, and how support works.

Lunafic is a small team building for people who love living in stories, and the community is where the product breathes. This page says where to take what.

## The Reddit community

[The Lunafic community on Reddit](https://www.reddit.com/r/Lunafic/) is where announcements go first, and where the best worlds, characters and clips get shared. Bring your clips, your worlds, your odd crossover ideas, and your honest complaints. The complaints shape what gets built next.

## Support, when something is broken

For your account, billing, or a feature that behaves wrong, use support from inside the app. Tickets go to real people, and you can attach a screenshot. Every reply is tracked, so nothing falls into a void.

A good bug report is short and specific, with what you did, what you expected, what happened, and the chapter or screen it happened on.

## Which door, when

- How do I write X, which worlds are good. **Reddit.**
- Billing, login, a broken button, a lost chapter. **Support, from the app.**
- A feature idea. **Both work. Reddit gets the discussion and support gets it tracked.**

>
> Whichever door you choose, a human reads it.

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Read this on Lunafic: https://lunafic.ai/docs/community-and-support
More from Lunafic: https://lunafic.ai/docs
What is Lunafic: https://lunafic.ai/ai-roleplay
AI characters you build stories with over long memories. You play as your character, the AI plays everyone else, and stories stay private by default.